Terms & Conditions

Terms & Conditions

§ 1 . Applicability of the General Terms and Conditions

These General Terms and Conditions apply to contracts for the rental of holiday apartments for accommodation.

§ 2 Booking/Booking Confirmation
Please enter booking requests via the booking request or send them in writing to the email addresses provided or give us a call. If we can provide you with the desired holiday apartment in the desired period, you will receive written confirmation of the booked holiday apartment from us. The reservation for the holiday apartment is legally binding upon receipt of the booking confirmation and after the deposit has been paid (see §3).

§ 3 Terms of payment
The deposit of 20% of the total amount is to be transferred to the specified account after the booking confirmation. The remaining payment is due no later than 30 days before arrival. For short-term bookings immediately after receipt of the invoice.

§ 4 Arrival and departure
On the day of arrival, the apartment is available from 4 p.m. The information on how to get the keys will be sent by us via email. On the day of departure, the apartment must be vacated by 10:00 a.m.

§ 5 Apartments
The apartment is handed over by the landlord in a neat and clean condition with a complete inventory. If defects exist or occur during the rental period, the landlord must be informed immediately. The tenant is liable for damage caused by him to the rented property, the inventory, e.g. broken dishes, damage to the floor or furniture. This also includes the cost of lost keys.
The inventory is to be treated gently and with care and is only intended to remain in the holiday apartments. The moving of furnishings, especially beds, is prohibited. The renter is also liable for the fault of his fellow travelers. Damages caused by force majeure are excluded from this. The contract can be terminated without notice if the holiday apartment is used in breach of contract, such as subletting, overcrowding, disturbing the peace of the house, etc., or if the full rental price is not paid. The rent already paid remains with the landlord. If liability insurance exists, the damage must be reported to the insurance company. The lessor is to be informed of the name and address as well as the insurance number of the insurance company.

§ 6 Pets
The accommodation of pets of any kind is only permitted in the holiday apartment with the prior written consent of the provider.

§ 7 Stay
The apartment may only be used by the persons listed in the booking. If the apartment is used by more people than agreed, a separate fee must be paid for them, which is determined in the rental price.

§ 8 Cancellation of travel
In the event of cancellation of the rental contract, the tenant is obliged to pay part of the agreed price as compensation. A cancellation must be made in writing. The amount of compensation depends on the time up to the day of arrival and is calculated as follows:
up to 60 days before arrival 20% of the agreed price
up to 30 days before arrival 60% of the agreed price
up to 7 days before arrival or no-show 100% of the agreed price

Travel cancellation insurance is recommended.

§ 9 Withdrawal by the landlord
In the event of cancellation on our part, as a result of force majeure or other unforeseeable circumstances (such as accident or illness of the host) as well as other circumstances for which we are not responsible, make fulfillment impossible; liability is limited to reimbursement of costs. In the event of a justified withdrawal, the customer is not entitled to compensation – liability for travel and hotel costs is not accepted. The landlord can withdraw from the contract after the start of the rental period without observing a deadline if the tenant disturbs other tenants in spite of a warning or behaves in breach of contract to such an extent that the immediate cancellation of the rental contract is justified.
§10 Liability of the lessor The lessor is liable within the framework of the due diligence of a prudent businessman for the proper provision of the rental property. Liability for any failures or disruptions in the water or power supply, as well as events and consequences of force majeure are hereby excluded.

§11 Use of Internet access via WLAN

§11.1. Permission to use Internet access via WLAN
The landlord maintains Internet access via WLAN in his holiday property. He allows the tenant to use the wireless Internet access for the duration of his stay in the holiday home. The tenant does not have the right to allow third parties to use the WLAN. The landlord does not guarantee the actual availability, suitability or reliability of the Internet access for any purpose. He is entitled at any time to allow further co-users to operate the WLAN in whole, in part or temporarily and to restrict or exclude the tenant’s access in whole, in part or at times if the connection is or was used in an abusive manner, insofar as the landlord must therefore fear a claim and cannot prevent this with usual and reasonable effort in a reasonable time.

§11.2. Dangers of WLAN use, limitation of liability
The tenant is advised that the WLAN only allows access to the Internet, virus protection and firewall are not available. The data traffic generated using the WLAN is unencrypted. The data can therefore possibly be viewed by third parties. The landlord expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) can get onto the end device when using the WLAN. The use of the WLAN is at the tenant’s own risk. The lessor assumes no liability for damage to the lessee’s digital media caused by the use of internet access, unless the damage was caused intentionally or through gross negligence by the lessor and/or his vicarious agents.

§11.3. Responsibility and exemption from claims
The tenant is responsible for the data transmitted via the WLAN, the paid services used and the legal transactions that have not been carried out. If the renter visits paid websites or enters into liabilities, the resulting costs are to be borne by him. He is obliged to comply with the applicable law when using the WLAN. In particular, he will: not use the WLAN to access or distribute immoral or illegal content; not illegally reproduce, distribute or make available any copyrighted goods; this applies in particular in connection with the use of file sharing programs; observe the applicable youth protection regulations.
The tenant indemnifies the landlord of the holiday property from all damage and claims by third parties that are based on illegal use of the WLAN by the tenant and/or on a violation of the present agreement, this also extends to the claim or its defense related costs and expenses. If the tenant recognizes or has to recognize that such a violation of rights and/or such a violation exists or is imminent, he shall inform the landlord of the holiday property of this circumstance.

§ 12 house rules, general rights and obligations
(1) The guest is obliged to comply with the house rules. From 10:00 p.m. to 7:00 a.m. the night rest applies. To avoid interference, TV and audio devices should be set to room volume.
(2) There is a general ban on smoking in the holiday apartment. Smoking is only allowed on balconies and terraces.
(3) There is only one parking space for each apartment in front of the house. Additional cars must be parked in a public car park (only 50m walk).

§13 Written form
Other agreements than those listed in this contract do not exist. Verbal agreements were not made. The general terms and conditions are accepted with transfer of the deposit.

§14. Severability Clause
Should one or more provisions of these General Terms and Conditions become invalid, this shall not affect the validity of the remaining provisions. The ineffective provision is to be replaced by an effective one that comes closest to the economic purpose of the ineffective provision.

§ 15 Place of jurisdiction
The place of jurisdiction is Bern.